Ep. 18: E-Commerce, Digital Transformation & New Business Opportunities in a Post COVID Economy with Evan Burkosky
Featuring guest
Evan Burkosky
We explored the fascinating world of e-commerce evolution and digital transformation in Japan with Evan Burkosky, Japan country manager for Dynamic Yield. Through this anecdotal conversation, we discovered how Evan has channeled two decades of e-commerce expertise into improving customer experience by digitalizing Japan's renowned Omotenashi service concept. We began with candid insights into his entrepreneurial journey as one of Japan's first e-commerce evangelists, then delved into the non-obvious factors behind Japan Inc.'s slow technology adoption. Our discussion revealed both the challenges and tangible opportunities that await businesses willing to embrace risk in Japan's evolving digital landscape, offering valuable perspectives on the intersection of traditional Japanese business culture and modern digital transformation.
Themes of Inquiry
- E-commerce evolution
- Digital transformation in Japan
- Omotenashi customer experience
- Entrepreneurship journey
- Japan Inc. technology adoption
We explored the fascinating world of e-commerce evolution and digital transformation in Japan with Evan Burkosky, Japan country manager for Dynamic Yield.
Episode Summary
We explored the fascinating world of e-commerce evolution and digital transformation in Japan with Evan Burkosky, Japan country manager for Dynamic Yield. Through this anecdotal conversation, we discovered how Evan has channeled two decades of e-commerce expertise into improving customer experience by digitalizing Japan's renowned Omotenashi service concept. We began with candid insights into his entrepreneurial journey as one of Japan's first e-commerce evangelists, then delved into the non-obvious factors behind Japan Inc.'s slow technology adoption. Our discussion revealed both the challenges and tangible opportunities that await businesses willing to embrace risk in Japan's evolving digital landscape, offering valuable perspectives on the intersection of traditional Japanese business culture and modern digital transformation.
The Guest Biography
Evan Burkosky
Evan Burkosky serves as Japan country manager for Dynamic Yield, bringing nearly two decades of deep e-commerce experience to his role. As one of the early evangelists of e-commerce and the digital economy in Japan, Burkosky has established himself as a thought leader in digitalizing traditional Japanese customer service concepts, particularly the renowned Omotenashi philosophy. His extensive background spans entrepreneurship and digital transformation, with a focus on improving customer experience through innovative technology solutions. Burkosky's unique perspective combines practical business insights with cultural understanding, making him a valuable voice in discussions about Japan's evolving digital landscape and the opportunities it presents for forward-thinking businesses.
Continue the Dialogue
Ep. 19: 日本の職場で多様性に対する課題とビジネス上のメリット with Tomomi Hainu
We explored the critical topic of workplace diversity in Japan with Tomomi Hainu from Career Fly. Together, we examined how to engage C-level leadership in meaningful conversations about the business benefits of diversity, despite Japan's paradox of strong international brand presence but limited international talent diversity. We discussed practical strategies for both foreign professionals and Japanese companies to create collaborative ecosystems where everyone contributes their unique strengths. The conversation covered leadership modeling techniques for domestic employees working with foreign talent, actionable approaches for smooth cultural transitions, and concrete recommendations for moving diversity initiatives forward in Japanese corporate environments.
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