Season 03·The Intelligence Era
Issue 89·MAR 2026
Business Karaoke
Podcast.
withBrittany Arthur
In a world where you can build anything with AI, knowing what to build is really the work.
Human lenses for the AI era. Brittany finds the people whose expertise lives outside the obvious circle — conflict scholars, motorsport drivers, intrapreneurs, legal operators — and uses their lens to illuminate what actually matters.
This Week’s Conversation
The Lamont Lens: Society, Trust and the AI Age
We explore the critical role of trust in the AI era with Dr. Christopher Lamont, examining how societies rebuild after institutional collapse and what this means for navigating AI transformation. We discuss whether societal change truly has distinct before-and-after moments and how this perspective shapes our approach to AI adoption. Our conversation delves into digital sovereignty in 2026, revealing why current tools may be inadequate for achieving true digital independence. We examine how foundation model selection reflects organizational values and explore what thriving post-crisis societies teach us about building AI-ready organizations. Throughout, we emphasize trust as the most consequential yet underappreciated factor in successful AI integration and societal transformation.
The Host
The Curator of Conversation.
Brittany Arthur is a strategist and global voice exploring the intersection of human intuition and artificial intelligence. With over a decade of experience advising global firms, she brings a “Human First” lens to the technological revolution.
Through the Business Karaoke Podcast, she deconstructs the complex layers of modern business with a sophisticated, architectural approach to storytelling.
The Curator of ConversationHost & Editor
The Archive
Six years. 89 conversations.
Season 03
The Intelligence Era
2025 – 2026
15 Episodes
AI governance, digital signals, and the frameworks shaping how leaders navigate the intersection of technology and trust.
Why Netflix Is Paying $83B for the Stories We Watched Before School
We explore Netflix's $83 billion Warner Brothers Discovery acquisition as a lens for understanding human value in an AI world. While Netflix excels at AI-driven personalization and content recommendations, they recognized something crucial: Warner Brothers created stories with emotional compound interest built over 80 years - the shows parents watched with their kids, creating generational bonds that can't be replicated through technology alone. This acquisition highlights a fundamental truth about AI implementation: it multiplies what already exists, making decades-old assets like customer relationships, institutional knowledge, and earned reputation incredibly valuable. We examine how organizations should reframe their 'legacy' systems and relationships not as obstacles to modernize away, but as irreplaceable data that gives AI its real power. The episode challenges us to identify what we've been building over time that's about to become exponentially more valuable.
What's Our AI Iwakura Moment?
We explore the 1871 Iwakura Mission as a blueprint for AI transformation, where Japan sent half its government overseas for two years to study Western systems. We examine how this wasn't just fact-finding but genuine commitment—sending decision-makers, not researchers, and investing real time to understand entire systems. We discuss how modern organizations typically respond to AI with pilot programs and steering committees, confusing delegation with abandonment. We argue that true transformation requires leadership literacy, intentional documentation, contextual filtering, and building next-generation capabilities. We emphasize that the mission's success came from commitment over investment, producing companies like Mitsubishi and Mitsui, and leaders who shaped Japan for 50 years. We advocate for treating AI transformation as a mission, not a project.
The Microsoft Partnership & the Spatial Intelligence Bet
We explored three critical signals reshaping AI readiness this week. First, we discussed our new partnership with Microsoft as their official AI education partner in Japan, working directly with government officials and policymakers—a clear indication that AI literacy has become a baseline skill requirement. Second, we highlighted how our Academy graduates demonstrate strategic conviction about AI trade-offs in interviews, building confidence rather than memorizing answers. Third, we examined Dr. Fei-Fei Li's breakthrough in spatial intelligence, where AI can generate navigable 3D environments from a single photo. We identified three key insights: AI literacy has shifted from specialized to universal, confidence provides competitive advantage over technical knowledge, and the frontier continues evolving while most organizations struggle with basic implementations.
The Third Way — The Intrapreneur's Path with Junichi Yamashita
We explored the often-overlooked third path of innovation: driving change from within established organizations. Through Junichi Yamashita's experience building digital products like Coke ON (65 million downloads) inside traditional Japanese companies, we discovered how to create momentum when starting with nothing. We discussed the two types of 'no' in Japanese business culture and why understanding this distinction matters for intrapreneurs. The conversation revealed practical strategies for moving beyond inspiration to actual implementation, including how to craft scenarios that win stakeholder support and leverage being different as an organizational advantage. We examined why the hardest part isn't execution but creating that crucial first moment of momentum, and explored lessons from digital transformation that apply directly to current AI initiatives.
社内で新規事業を立ち上げる方法 with Junichi Yamashita
We explored practical methods for driving innovation within organizations with Junichi Yamashita, who developed Coke ON (65 million downloads) at Coca-Cola and launched multiple new businesses at Rakuten. Rather than theoretical frameworks, we focused on realistic approaches that actually work in corporate environments. Yamashita shared specific strategies including the '30% rule' for gaining executive buy-in, starting with 2-3 committed team members, treating internal stakeholders as first customers, and communicating complex digital concepts in accessible language. We discussed the balance between entrepreneurship and intrapreneurship, effective collaboration with external consultants, and sustainable ways to pursue new challenges while maintaining core responsibilities. This 47-minute conversation offers actionable insights for leaders facing the common challenge of turning innovation rhetoric into concrete progress.
From Tech to Trust with Daryl Osuch
We explore the critical intersection of AI adoption and organizational trust with Darryl Osuch, who reveals that successful AI transformation isn't about technology—it's about education. We learn how legal teams are evolving from gatekeepers to translators, bridging the gap between technical capability and human comprehension. Darryl shares insights from implementing generative AI at JERA while building frameworks that actually drive adoption. We discover that trust operates in layers—data, algorithm, and company—and when one layer fails, the entire system struggles. The conversation reveals how democratization with guardrails enables users to feel more autonomous and connected, while emphasizing that humanity, authenticity, and judgment become the key differentiators when everyone has access to similar AI tools.
Why AI Validation Needs Architecture, Not Just Effort
We examine Deloitte's $440,000 AI validation failure to understand the critical balance between AI speed and accuracy. Their AI-generated report contained fake citations and non-existent sources, highlighting a fundamental challenge we all face: how to validate AI output without destroying its speed advantage. We explore why this represents a process problem, not a technology problem, and share our validation architecture that preserves AI's efficiency while preventing costly errors. We discuss building checkpoints throughout creation rather than comprehensive end-stage reviews, declaring sources upfront, and cross-validating patterns instead of individual sentences. The key insight is that validation architecture matters more than validation effort - we need systematic approaches that leverage human expertise strategically rather than requiring complete human oversight.
Inside the AI Convenience Store at Takenawa Gateway
We visited Lawson and KDDI's 'AI-powered' convenience store in Tokyo after bold claims about next-generation retail technology. Despite promises of 14 AI cameras, intelligent avatars, and personalized experiences, we found significant gaps between marketing and reality. The 'AI avatar' was actually a human on video call, cameras weren't disclosed to customers, and staff manually counted inventory alongside computer vision equipment. While we don't criticize the ambitious attempt, this experience highlights the growing promise gap in AI marketing across industries. The real challenge isn't technological capability but system integration and user experience design. We learned that successful AI implementation requires starting with specific customer friction points, testing quietly before announcing, being transparent about automation levels, and consistently under-promising while over-delivering to build genuine customer trust.
Every Business Question Is Now a Security Question with Jonathan Baier
We explored how business leaders can approach AI security strategically with security expert Jonathan Baier. Throughout our conversation, we discovered that security teams can actually accelerate AI initiatives rather than slow them down when approached correctly. We learned about the three critical types of AI security every executive must understand: security of AI systems, security from AI threats, and security with AI tools. We discussed practical frameworks for non-technical leaders to have meaningful security conversations and why 70% of AI success depends on people, not algorithms. Most importantly, we explored how to balance innovation with protection, moving from the common 'we need AI' mindset to identifying specific value-creating opportunities that start with business problems rather than AI solutions.
Geopolitics and AI in Asia with Dr. Andrew Staples
We explored an unprecedented moment in global business with Dr. Staples, examining what he calls an inflection point in the global political economy. We discussed how traditional business assumptions no longer apply, creating both complexity and opportunity for senior executives. Throughout our 50-minute conversation, we examined the shift of innovation from optional to existential, explored how geopolitical tensions are forcing middle powers to navigate between major powers, and analyzed why AI requires strategic ownership rather than outsourcing. We delved into historical frameworks for understanding technological transformation, regional opportunities emerging from global tensions, and the three distinct models of AI governance across America, China, and Europe. Our discussion emphasized developing strategic thinking capabilities to navigate fundamental uncertainty rather than attempting to predict specific outcomes.
世界唯一の女性「三刀流」レーシングドライバーがビジネスの秘訣を大公開 with 塚本奈々美
We explore the remarkable journey of Nanami Tsukamoto, a Brazilian-born, Japan-raised professional driver who shattered conventions in both motorsports and business. As the world's only female professional driver competing in racing, drifting, and rally - her famous 'three-sword style' - she has built a transcontinental personal brand empire. We delve into how she transformed being 'different' into her greatest business weapon, secured sponsorships in a male-dominated industry, and chose an 'and' approach over specialization. Her story offers invaluable insights on surviving in industries where 'people like you' don't exist, building authentic relationships in Japanese business culture, and her ambitious plans to become an automotive manufacturer while developing motorsports facilities in Tokyo. This episode demonstrates how obstacles can become opportunities and authenticity can be the most powerful business strategy.
2025 AI Signals Report
We explore Design Thinking Japan's Future Signals 2025 research with two AI co-hosts, examining four transformative trends reshaping business operations. We delve into AI-human collaboration, autonomous AI partnerships, immersive reality integration, and technology that responds to human biology. Originally developed as internal strategic guidance, we've made this research public to address the widespread need for clarity beyond AI hype cycles. We discuss how forward-thinking executives are leveraging AI's inflection point for strategic advantage, creating unprecedented value where human wisdom meets AI capability. This episode provides insider perspective on technology's actual direction and practical implications for competitive advantage.
2025年の未来シグナルの研究
We explore the 2025 future signals research from 合同会社デザイン思考日本 with two special AI co-hosts, examining four transformative business trends. We investigate AI + Human partnerships where artificial and human intelligence collaborate, Autonomous Partnerships featuring strategically independent AI agents, Immersive Reality that seamlessly blends physical and digital worlds, and Biological Interactions where technology responds to human biological responses. Our AI guests analyze research already driving strategic decisions among advanced leaders, providing insider perspectives on technology's true direction. We reveal how forward-thinking executives are converting AI inflection points into strategic advantages, creating unprecedented value at the intersection of human wisdom and AI capabilities through our Human Centered, AI Accelerated™ approach.
AI Is the New UI with Fede Ponce
We explored the critical role of design leadership in AI implementation with expert Fede Ponce. We discovered that successful AI adoption depends far more on sophisticated design thinking than technical capability alone. We learned how multimodal design systems build trust by making AI decision-making transparent and understandable to users. We examined the automation paradox, where increased AI perception reduces cognitive effort, creating business risks without proper design transparency. We discussed the importance of cultural intelligence in AI design, particularly for Asian markets with sophisticated user expectations. We concluded that the future requires dynamic, context-aware AI systems and design leaders who focus on meta-thinking rather than just tools.
Season 02
The Evolution
2023 – 2024
10 Episodes
Going deeper into the human side of business — personal journeys, community building, and the stories behind the strategies.
A Human-Centric Approach to Change Management with Ryan Hart
In this episode, we explore the transformative world of design thinking and change management with Ryan Hart, a seasoned expert in customer experience and innovation. We delve into Ryan's extensive journey across multiple industries and continents, drawing from his work with global organizations like PwC, HSBC, and Pacific Life. Throughout our conversation, we uncover how organizations can successfully navigate innovation by reframing problems, empathizing with users, and fostering both top-down and grassroots change. Ryan shares practical advice and compelling stories that offer invaluable guidance for leaders seeking organizational transformation and individuals aiming to make impact from within. We discuss the secrets to unlocking innovation and achieving lasting success in today's fast-paced business environment, providing powerful lessons that could change how you approach business challenges.
"MADE IN JAPAN; Manufacturing in Japan as a Foreign-Led Startup." with Beau Becker
In this episode, we explore the intricate world of manufacturing in Japan through the lens of foreign entrepreneurship. We dive deep into the experiences of building a pharmaceutical startup in Japan's complex business landscape, examining how trust forms the foundation of successful manufacturing partnerships. We discuss the critical importance of cultural integration and Japanese language proficiency in establishing meaningful business relationships. Throughout our conversation, we uncover the challenges startups face in finding reliable partners while maintaining quality standards, and how flexibility in product development becomes essential when working with Japanese manufacturers. We also explore the significance of long-term vision and commitment for sustained success in the Japanese market, offering valuable insights for entrepreneurs navigating international manufacturing partnerships.
メイド・イン・ジャパンの強みを活かす：製造パートナーシップの極意 with Beau Becker
We explored the intricacies of Japanese manufacturing with Beau Becker, who emphasized that building trust with manufacturing partners is absolutely essential for success. We discussed how direct factory visits and face-to-face communication are crucial for establishing these vital relationships. We learned about the significant challenges startups face in finding reliable partners and maintaining quality standards, which requires flexibility in initial product designs to adapt to manufacturing capabilities. We examined the critical importance of Japanese language skills for smooth communication with Japanese manufacturers, and how the current weak yen presents tremendous opportunities for foreign companies to leverage the renowned 'Made in Japan' brand. We concluded that successful product development requires strategic compromises while maintaining focus on the most important aspects.
The Strategic Second: Transforming Founder Visions into Pioneering Ventures with Matthew Kyle
We explored the often underappreciated role of the second-in-command in business with Matthew Kyle, Co-Founder and CCO of weConnect and Co-Founder of Arigato Travel. We discovered how Matthew's journey from professional basketball to strategic business roles demonstrates the power of adaptability and finding your place. We learned that you don't need to be the founder to make significant impact and find fulfillment. Throughout our conversation, we examined how supportive leadership, trust, and effective communication can transform visions into thriving ventures. We discussed the importance of expectation management, career evolution, and leveraging unique personal experiences for business success. This episode offered valuable insights for both founders and supportive leaders on scaling businesses and managing multiple roles effectively.
You Are (Japanese) Enough To Share Your Story with Kyoko Takeyama
We had the pleasure of speaking with Kyoko Takeyama, a distinguished communication coach who brings a truly global perspective shaped by her Japanese heritage, American upbringing, and nearly two decades in Spain. We explored her transformative CLEAR method, designed to help individuals communicate with confidence and clarity by overcoming limiting beliefs. Throughout our conversation, we discussed the value of unique perspectives, the importance of embracing accents as part of identity, and how personal journeys can be catalysts for pursuing true passions. Kyoko shared actionable insights on building authenticity through vulnerability, the power of travel in developing empathy, and practical steps for addressing self-limiting beliefs. We found her approach to helping professionals articulate their unique stories both inspiring and immediately applicable to our listeners' professional and personal growth.
Personal evolution, business revolution with Tyson Batino
We dive deep with entrepreneur Tyson Batino to unlock the secrets of scaling businesses from solopreneur operations to thriving enterprises. Our conversation explores actionable scaling strategies that go beyond typical advice, focusing on leadership transformation and the journey from hands-on doer to empowering leader. We discuss how personal growth directly drives business success, examining the connection between individual development and company achievement. Tyson shares his approach to creating meaningful content that makes a tangible difference in people's lives, rather than just attracting attention. We also explore his commitment to democratizing knowledge and making high-quality information accessible to entrepreneurs. This isn't just about success stories - we cover failures, pivots, and the unlearning process that leads to sustainable growth, offering valuable insights for entrepreneurs at any stage.
What is Disrupting Japan with Tim Romero
In this enlightening episode, we sit down with Tim Romero, the driving force behind the 'Disrupting Japan' podcast, to explore Japan's intricate startup ecosystem. We discover how Tim's passion for deep conversations with Japan's change-makers has fueled his podcast's success and learn about his philosophy on adaptation and value creation in the fast-paced startup world. We gain valuable insights into navigating Japan's unique business culture, understanding the government's crucial role in elevating startups' importance in Japan's economy, and embracing opportunities to pivot when exciting challenges arise. Tim shares his wisdom on combining diverse skills to create unique value propositions and reflects on Japan's potential for rapid transformation under the right conditions.
Embrace the wholeness of your journey with Sarah Furuya
We dove into the heart of business innovation with Sarah Furuya, exploring how personal growth intertwines with professional success. Through our conversation, we discovered the power of authenticity in business, where companies thrive not just on skills but on personal stories and values. We examined resilience as a guiding force, especially when navigating health challenges and personal milestones in entrepreneurship. Sarah shared invaluable insights about building financial independence as a foundation for business experimentation and innovation. We also explored the importance of intuition and incremental changes in driving significant business transformations. Our dialogue highlighted storytelling's potency in connecting with audiences and ourselves, revealing how personal narratives become the threads that bind us to our deeper purpose and professional identity.
The Language of Innovation with Matthew Scott Waldman
We dive deep into Japan's complex innovation ecosystem, examining the cultural and structural forces that both challenge and drive creative progress in the country. Through our conversation, we explore how bureaucratic constraints intersect with Japan's rich cultural heritage, creating unique opportunities and obstacles for modern businesses. We discuss the critical role that diversity and artistic expression play in shaping Japan's innovative potential, analyzing how traditional societal norms are evolving to embrace new forms of creativity and inclusivity. Our exploration reveals the fascinating tension between Japan's established structures and emerging modern approaches, offering insights into how this dynamic shapes the business landscape. We uncover the threads that weave together to position Japan as a potential beacon of innovation on the global stage.
Two births: a baby and a business with Brittany Arthur
We explore an extraordinary journey of dual transformation in this episode, as we navigate the parallel experiences of welcoming new life and launching a business venture in Japan. We share intimate insights into the realities of early motherhood, from the challenges of breastfeeding to balancing remote work with newborn care. We candidly discuss the intricate dance between professional ambition and deep parental commitment, challenging societal myths along the way. Our entrepreneurial adventure takes us across continents to Japan, where we experience the cultural challenges and invaluable lessons of setting up business in a foreign land. Throughout this heartfelt exploration, we offer practical wisdom on partner involvement, work-life balance, and embracing the concept of living 1% of your dream daily. This episode represents more than personal milestones; it's about prototyping a life that values flexibility, innovation, and the courage to follow unconventional paths in both parenthood and business.
Season 01
The Foundation
2020 – 2022
64 Episodes
Where it all began — exploring business in Japan through the voices of entrepreneurs, designers, and leaders navigating culture, innovation, and the unexpected.
The Business of Gaming is not a Game with Dr. Serkan Toto
We dive deep into the gaming industry with Dr. Serkan Toto, exploring how gaming has evolved into a business powerhouse larger than movies and music combined. We examine the current gaming landscape from major brands to amateur developers, discussing new business models and drivers of change. Our conversation covers the transformation of athletes in the digital age, featuring figures like Ninja and Lando Norris, and explores whether we'll see virtual Olympics. We also investigate the next wave of content including the Metaverse, NFTs, and their intersection with gaming. Through this learning journey, we discover how the business of gaming extends far beyond entertainment, offering valuable lessons for all industries navigating digital transformation.
Connecting Multidisciplinary Points of View Through Metaphor with Jennifer Shinkai
In this episode, we explore the power of metaphor as a communication tool with Jennifer Shinkai, founder of the Ikigai podcast and Make March Matter community. We dive deep into how metaphor serves as a powerful facilitator for divergent thinking, particularly in diversity and inclusion workshops. Jennifer walks us through both the practical how-to and the compelling why behind using metaphor to open new perspectives in team communication. We learn how metaphor functions as a structured approach to going wide and broad before converging on solutions, similar to Design Thinking methodologies. The conversation reveals surprising results when metaphor is applied in workshop settings, demonstrating that if we only have conversations the way we've always had them, we'll only yield results we've already seen. We conclude with a real-time test of metaphor skills, showcasing its immediate practical application.
The facilitator experience is also an experience; the remote work hero with Jakob Knutzen
In this episode, we explore the journey of building better collaborative tools with Jakob Knutzen, CEO and co-founder of Butter. We dive into how Jakob's previous startup failure provided crucial lessons for his current success, and discover why facilitators have been the overlooked users in remote work technology. Through our conversation, we examine the critical shift from focusing solely on participant comfort to empowering the facilitators who drive these sessions. We discuss building user engagement through thoughtful design, learning from extreme users, and how leadership styles evolve as companies grow. Jakob shares insights on holding space for feedback and the future of collaborative technology, making this a compelling discussion for anyone interested in remote facilitation and startup innovation.
Your Stories as Your Toolkit with Kristy Ishii & Nina Cataldo
We welcomed our first power pair guest appearance featuring Kristy Ishii and Nina Cataldo, two remarkable leaders navigating bi-cultural business landscapes. We explored how growing up and operating businesses across different cultures and languages presents unique challenges that can be reframed as competitive advantages. Throughout our conversation, we discussed the profound impact of environment on personal growth, how to lean into culture-inspired personalities for world navigation, and strategies for pivoting businesses when facing obstacles. We also delved into leveraging personal stories as powerful toolkits and creating optimal conditions for meaningful collaboration. This episode offers valuable insights for anyone operating in multicultural environments or seeking to understand the complexities and opportunities of bi-cultural identity in business.
Everyone is Your Customer but You with Fuminori Gunji
We explored Fuminori Gunji's fascinating multicultural journey in this unique bilingual episode. We discussed how his upbringing across German, Japanese, and English cultures shaped his ability to create new opportunities and value for customers. In the first half, conducted in English, we delved into his experiences as a founding team member at Softbank Robotics and his leadership role in MakeLeaps' successful acquisition by Ricoh. The second half, in Japanese, covered his insights on reverse culture shock, the limitations of Japan's 'copy paste' approach to global expansion, and the transformative mindset of viewing everyone as a potential customer. We examined lessons from big corporations that translated well to startup environments and reflected on Japanese management practices through his unique cross-cultural lens.
VR & the Metaverse - a CEO Perspective with Takuma Iwasa
We explore the fascinating world of VR and the Metaverse with Takuma Iwasa, founder and CEO of Shiftall Inc., an IOT consumer electronics company. During our visit to his buzzing Tokyo lab-office, where team members wear prototypes and design their own inspiring workspaces, we discovered someone who truly lives in the future of technology. We dive into Iwasa-san's journey from computer-curious student to tech entrepreneur, examining the current gaps in VR expectations and his vision of the Metaverse as Internet 2.0. Our conversation covers Shiftall's innovative product development process, localization challenges, and practical Metaverse use cases. We also discuss Japanese perspectives on privacy and Iwasa-san's hopes for the future of immersive technology, offering valuable insights into how his company is building the infrastructure for tomorrow's digital reality.
Developing Desirable Futures with Human Centered Design with Chris Pacione
We had the privilege of speaking with Chris Pacione, Co-Founder and CEO of LUMA Institute, in an episode that beautifully merged our Business Karaoke world with Human Centered Design and Design Thinking. We explored the fundamental concept that everyone is a designer and discussed how design literacy may become as crucial as math literacy was during the industrial revolution. We delved into the evolving dialogue between business and design, examining misconceptions and opportunities for better integration. Our conversation covered practical aspects of organizational change, particularly in companies with established histories, and we discussed metrics for measuring human-centered design impact. We also explored leadership's role in creating innovation environments and the daily practices of creating extraordinary outcomes through design thinking.
Podcasting is Curiosity and Active Listening; Not so Much the Mic with Jayne Nakata
We explore the inspiring journey of Jayne Nakata, creator of PodLaunch with Jayne and host of the Transformations with Jayne Podcast. We delve into how Jayne transformed from feeling isolated as a foreign mother living outside Japan's major cities to becoming a podcasting industry thought leader who has published over 100 episodes. We examine the powerful lessons of curiosity, listening, and overcoming perceived circumstances to create something meaningful. Throughout our conversation, we discuss what it means to lead by listening, the critical difference between those who act on their 'I should have a podcast moment' and those who don't, and the unique opportunities for women to claim their space in podcasting. We also explore whether having the best tools necessarily results in the best podcasts and how to move beyond simple download metrics to meaningful KPIs.
Steering StartUp Founders to Greater Investment with Ari Horie
In this episode, we are joined by Ari Horie, Founder and CEO of Women's Startup Lab (WSUL), a Silicon Valley accelerator dedicated to helping women thrive through innovation and collaboration. We dive into Ari's unique journey from corporate to entrepreneurship and explore why she works tirelessly to change Silicon Valley's landscape. What struck us most was that Ari's focus on female founders wasn't born from deep passion for women's issues, but rather from her entrepreneurial recognition of an unmet market need. Throughout our conversation, we discuss her formative student exchange experience, the impact she's created with WSUL, and how she and her team create opportunities for female startup founders to accelerate their path to success and funding. Ari embodies the principle that how we do one thing is how we do everything.
Jumping the 2025 Digital Cliff - Actions and Thoughts with Evan Burkosky
We had the rare pleasure of welcoming back close friend Evan Burkosky, a Digital Transformation expert helping Japanese businesses adopt new technologies and improve productivity through AI, automation, eCommerce, and retail logistics. In this conversation, we dive deep into Japan's digital scorecard and explore the unique factors shaping the country's digital transformation journey. We discuss Evan's compelling theory that Japan's reluctance to fully embrace cloud technology stems more from natural disaster concerns than digital immaturity. Together, we examine pandemic accelerators, the looming 2025 Digital Cliff, and Evan's personal predictions for what lies ahead. This episode delivers actionable insights that focus and energize rather than overwhelm, offering practical perspectives on Japan's digital transformation challenges and opportunities.
Business born out of the challenges of motherhood with Kayo Tokumaru
We explore the entrepreneurial journey of Kayo Tokumaru, founder of AndAssist, a Tokyo-based bilingual virtual assistant company. Through our conversation, we dive into the problem space of work-life balance for working families, particularly focusing on the challenges faced by working mothers in Japan. We discuss how Kayo-san transitioned from a rigid corporate career to entrepreneurship to create flexibility for herself and other working mothers. Our dialogue examines the historical image of strong Japanese women, from Queen Himiko to today's underutilized female workforce, while exploring what corporations can do to support re-entry into the workforce. We frame this episode within Design Thinking's double diamond approach, mapping the territory of work-life balance challenges as society moves beyond COVID-era remote work toward reimagining collaboration and workplace flexibility.
Solving Japan’s CX Dilemma; Why Better Research = Better Design = Better CX with Ryan Hart
We welcomed back Ryan Hart to explore Japan's customer experience challenges and the critical role of research in driving better design outcomes. We discussed how elevating research and design to earlier decision-making stages can transform organizations from functionality-focused approaches to emotion-driven experiences. Ryan shared compelling field stories, including how a skincare company uncovered surprising consumer insights through proper research methodology. We explored his five persona guide for starting small with research and examined the consequences when Japanese product and service design lacks meaningful human-centered research. Throughout our conversation, we emphasized how better research fundamentally leads to better design and superior customer experiences, particularly in Japan's unique cultural context.
Martial Arts Principles that Inspired this People Driven Business with Robin Doenicke
We explore an inspiring conversation with Robin Doenicke, founder and CEO of Zensho, a paradigm-changing recruitment platform that empowers professionals to be 'in business for yourself but not by yourself.' We delve into Robin's personal journey from martial artist to entrepreneur, examining how principles of focus, presence, and accepting reality have shaped his business philosophy. We discuss his approach to building what he calls his 'tribe' - a team that embraces individuality while working collectively toward shared goals. Throughout our conversation, we uncover how Robin's martial arts background influences his leadership style and business strategy, leading to industry recognition including 'Best Company to Work For' and featuring him among APAC's most influential entrepreneurs. We examine the intersection of personal growth and professional success in this deeply personal entrepreneurial story.
ありそうもない繋がりを受け入れて、新しい可能性を誘発する with 漆原 琢雄
We had the pleasure of hosting Takuo Urushihara, Operations Manager of Venture Café Tokyo, who shared his fascinating journey from working with the Boston Red Sox to fostering innovation communities in Tokyo. We explored how diverse people and ideas come together to create unexpected opportunities that we never imagined possible. Throughout our conversation, we discussed the importance of embracing innovation at all levels, the critical role of mentorship for young innovators, and finding the right balance between digital advancement and traditional cultural values. Takuo emphasized that the most important guideline for any innovation community is simply to have fun, and we learned about the unique benefits that 'Type C' personalities bring to collaborative environments.
How This Community Embraces Unlikely Connections to Provoke New Possibilities with Tak Urushihara
In this episode, we dive deep into the power of embracing unlikely connections with Takuo 'Tak' Urushihara, Director of Operations at Venture Café Tokyo and leader of a traditional Japanese family business. We explore how Tak's globally diverse background - born in Japan but raised across Malaysia and the United States - shaped his approach to building one of Japan's most prominent innovation communities. Through his personal stories, we examine how diversity becomes an advantage in professional settings and discuss the importance of contributing to communities in our own unique ways. We also touch on Tak's journey from creative work with the Boston Red Sox to fostering innovation in Tokyo, and how 'Type C' people can leverage their multicultural experiences to serve others and create new opportunities.
Ep. 49: The Business of Design; from Startup to IPO and Beyond with Boris Jitsukata
In this episode, we explore the fascinating journey of scaling a design company from startup to IPO with Boris Jitsukata from Goodpatch. We delve into how embracing uncertainty like a designer can drive business growth and innovation. Boris shares insights on diversifying revenue streams, managing talent across multiple international studios, and the delicate balance of maintaining company culture while expanding globally. We examine the concept of treating international studios as 'siblings not twins' and discuss exciting future trends including planet-centric design, XR technologies, and life beyond the screen. Throughout our conversation, we uncover the power of prototyping not just in design but in business strategy itself, and how co-creation becomes essential when tackling complex, multifaceted problems in today's interconnected world.
Ep. 48: Transporting Value to Transporting with Values. Part 1 - Ecosystem with Azarel Chamorro
We had the pleasure of speaking with Azarel Chamorro, Smart Mobility Lead at Mirai Share and transport consultant based in Japan. Throughout our hour-long conversation, we explored Azarel's international experience across mobility startups and established companies. We discussed his work as a mobility consultant during global lockdowns and dove deep into the fascinating history of Japan's world-class railway system, which was largely founded on research tours to early 20th century Europe. Azarel shared insights on train stations as business ecosystems, the maturity gap between mobility and digitalization, and Japan's unique privatization success story. We also learned how the famous Bullet Train began as a failure before becoming an icon. The conversation concluded with key trends to watch in the mobility space over the next 12-24 months.
Ep. 47: Meaningful Conversations - Your First Audience is You with Helen Iwata
We had the pleasure of speaking with Helen Iwata, Founder and President of Sasuga Communications, who specializes in helping professional women excel without exhaustion through her Sasuga! Success Cycle. As we reflected on over a year of isolation and remote working, we explored crucial topics often overlooked in business discussions: mental health, self-kindness, and quality self-dialogue as essential components of impactful business leadership. Helen shared her insights on supporting women in business, strategies for stepping up, and transitioning from survival to excellence during remote work. We discussed creating micro-moments to live your best life and how consistency in endeavors like podcasting can evolve into genuine passion. This conversation reminded us of the importance of holistic well-being in achieving sustainable business success.
Ep. 46: 職場の多様性はビジネスに良い with 星野ファビアン
In this episode, we welcomed Fabian Hoshino, a human resources strategist and cross-cultural communication expert. We explored his insights gained from consulting with Japanese companies on the best methods for attracting and retaining top global talent. Fabian shared valuable perspectives on the business case for diversity and strategies for overcoming cultural gaps in the workplace. We discussed how organizations can effectively leverage foreign talent and create inclusive environments that benefit both employees and business outcomes. The conversation provided practical guidance for companies looking to build more diverse and successful teams in today's global marketplace.
Ep. 45: Workplace Diversity, a Good Business Decision with Fabian Hoshino
In this episode, we are joined by Fabian Hoshino, an HR strategist and cross-cultural communication expert who provides valuable insights from his experience consulting Japanese companies on attracting and retaining global talent. We explore the evolving expectations of professionals in our post-COVID world and discuss strategies for creating effective remote employee experiences. Our conversation delves deep into the diversity landscape within Japanese companies, examining both challenges and opportunities. We also discuss digital transformation's impact on HR practices and how foreign companies are contributing to better workplace cultures. Throughout our discussion, we focus on the compelling business case for embracing diversity and building bridges across cultural gaps to engage a truly diverse talent pool.
Ep. 44: Communities Who Care - Insights from Japan Hackathon Founder with Kanako Akagi
We had the pleasure of speaking with Kana Akagi, a passionate multi-faceted entrepreneur who demonstrates that business success can follow from prioritizing family values. In our conversation, we explored her groundbreaking work founding Japan's first ever hackathon and the unique challenges and opportunities that came with pioneering this initiative. Kana shared valuable insights about leveraging success from other fields to lead new ventures, emphasizing how her diverse background contributed to her entrepreneurial journey. We delved into her philosophy that building genuine communities is far more valuable than simply increasing follower counts in today's digital landscape. She outlined three key pillars for creating truly engaged communities, providing practical frameworks for business leaders looking to build meaningful connections with their audiences.
Ep. 43: ジャパンハッカソン創設者からの「心のあるコミュニティを作成する」コツ with 赤城賀奈子
In this episode, we welcomed Kanako Akagi, a passionate entrepreneur who leads with heart and has written a book about how business success can follow from prioritizing family. We explored how Kanako established Japan's first hackathon from the ground up, sharing her insights on building something entirely new in the Japanese tech ecosystem. Our conversation delved into the importance of community building over simply gaining followers in the digital age, and how this approach is key to launching successful businesses. We discussed her philosophy on empowering people, the role of diversity in driving improvement, and how to balance entrepreneurial ambitions with family priorities. Throughout our discussion, Kanako's passion for creating meaningful connections and fostering innovation shone through, offering valuable lessons for entrepreneurs looking to build lasting impact.
Ep. 42: A "Van-Life" Business; Inspired by a Childhood Passion with Jared Campion
In this episode, we explore the entrepreneurial journey with Jared Campion, founder of DreamDrive, a Tokyo-based company revolutionizing travel experiences through camper van adventures in Japan. We dive into how Jared transformed his childhood passion for family camping into a thriving business that's challenging traditional travel models and urban living concepts. Throughout our conversation, we examine the evolution of his business model, the critical role of mentors in startup success, and the unique challenges faced by foreign founders in Japan. We also discuss the importance of continuous product validation, building the right team, and recognizing opportunities in the market. This road trip conversation offers valuable insights into startup methodology, team building, and the future of travel in an evolving world.
Ep. 40: Rediscovering "Craftsmanship (Monozukuri) Culture" in Modern Software Engineering with Ryuta Hosaka
We had an enlightening conversation with Ryuta Hosaka about his journey from Seattle back to Tokyo and his role leading Slalom's new market launch in Japan. We explored his insights on reverse culture shock and the hidden opportunities he's discovered in the Japanese market. Ryuta shared his compelling theory that digital transformation is fundamentally a transformation of the mind and thinking, rather than just technology adoption. We delved into his fascinating perspective on rediscovering 'Craftsmanship (Monozukuri) Culture' in modern software engineering, drawing connections between traditional Japanese craftsmanship principles and contemporary development practices. We also discussed the changes he anticipates in a post-COVID world and how his passion for people drives his approach to technology leadership.
Ep. 41: 現代ソフトウェア工学における「物づくりカルチャー」の再発見 with 保坂隆太
We had the pleasure of speaking with Ryuta Hosaka, who led data and marketing analytics teams in Seattle for 10 years before returning to Japan to spearhead Slalom's new Japanese market. In our conversation, we explored Ryuta's transition from Cloud Capital to Tokyo and his two compelling theories: that digital transformation requires mindset transformation, and the benefits of rediscovering 'monozukuri culture' in modern software engineering. Ryuta shared insights on reverse culture shock, building tech ecosystems, and the necessary changes to preserve craftsmanship culture in technology. His passion for technology is matched only by his passion for people, making for an engaging discussion about the future of tech innovation and cultural integration.
Ep. 39: 伝統をチャレンジして、思うままに創造しながら、未来をトランスフォームする with 松永 エリック・匡史
In this episode, we welcomed Eric Matsunaga, whom we met through our work with the Digital Innovation Association. We explored Eric's unconventional career path spanning multiple industries and roles - from university professor to professional musician to chief advisor at consulting firms. Our conversation delved deep into the critical role of empathy, values, and culture in business success. We discussed the importance of designing one's own life path and the courage required to embrace change. Eric shared insights on digital transformation, emphasizing that DX should be driven by CEOs rather than CIOs, and how to take the first steps in challenging environments. Throughout our discussion, we examined how personal values and cultural understanding can drive business innovation and success.
Ep. 37: FinTech and Open Innovation for a Global Financial City with Makoto Shibata
We had the privilege of speaking with Makoto Shibata, who leads FINOLAB, a top 10 innovation lab in APAC. Through our conversation, we explored the intersection of traditional banking and startup innovation in Tokyo's financial district. Shibata-san brought a unique dual perspective, having led emerging technology and digital banking initiatives at MUFG while now fostering startup innovation. We discussed Tokyo's competitiveness as a global FinTech hub, the key stakeholders driving financial innovation, and what makes a strong FinTech community. Our bilingual interview allowed us to examine open innovation from both global and local Japanese perspectives, covering topics from foreign startup partnerships to opportunities in underutilized personal assets and the future outlook for financial technology over the next 3-5 years.
Ep. 38: グローバル金融センター東京でフィンテクとオープンイノベーション with 柴田誠
We had the privilege of hosting Makoto Shibata, who leads FINOLAB, ranked among the top 10 innovation labs in APAC in 2020. We explored his unique perspective bridging traditional corporate environments and the startup ecosystem, drawing from his extensive experience in emerging technology, FinTech initiatives, and digital banking at MUFG. The conversation provided valuable insights into the balance between global and domestic markets, particularly within Japan's prominent Otemachi financial district. We discussed the challenges and opportunities in open innovation and financial technology, examining how established corporations can effectively collaborate with startups. This bilingual interview offered both international and local perspectives on the evolving FinTech landscape, equipping our community with understanding of future disruption and opportunities in the financial services sector.
Ep. 36: Evolution of Trading Companies - Past, Present & Future with Jason Ollison
We explored the fascinating world of Japanese trading houses (Sogo Shosha) with Jason Ollison, sparked by Warren Buffett's $6bn investment across Japan's five biggest trading companies. Our conversation revealed these global venture capital and private equity businesses may not be as straightforward as Buffett's investment philosophy suggests. We traced the historical evolution of these trading companies, examining three key revolutions that shaped their development. Jason shared insights on balancing resources with human capital, challenges around foreign talent retention in long-term projects, and the skills required for future trading company talent. We discussed leveraging balance over diversity and explored the current value proposition and future investment opportunities these unique Japanese institutions present in today's global economy.
Ep. 35: Fostering Curiosity and Learning to Lead in an Innovative Future with Nathan Paterson
We explored the transformative power of learning and curiosity with Nathan Paterson, Director at IDEO Tokyo. Throughout our conversation, we discovered how organizations can shift from 'always closing' to 'always curious' mindsets, fostering environments where people thrive through change. Nathan shared his expertise in designing meaningful, personalized learning experiences that go beyond traditional corporate training. We discussed the maturity of learning cultures in Japanese organizations, the importance of authentic organizational rituals, and emerging metrics that focus on 'aha' moments rather than conventional assessments. Nathan's inspiring story of climbing Mount Fuji with his six-year-old daughter provided powerful insights into rethinking organizational learning experiences. We also examined how COVID-19 accelerated flexibility in education and explored what the fabric of organizations might look like in five years, emphasizing community's crucial role in effective learning.
Ep. 34: Reaching Customer Experience Through Employee Experience with Ryan Hart
We welcomed Ryan Hart, who leads innovation teams at the intersection of experience design, brand, and digital for international markets at PwC in Tokyo. Our conversation explored core customer experience themes, including the critical importance of aligning CX strategy with corporate strategy and understanding that CX is just one of many experiences businesses must design for, including employee experience. We delved into challenging topics many of us are navigating, such as balancing global best practices with Japan's unique CX maturity level and identifying opportunities for CX in our post-COVID world. Ryan shared insights on differentiation when everyone is focusing on CX, the risks of beacon metrics, and why there's often more gravitation toward AI and machine learning than customer experience initiatives.
Ep. 33: Innovation Partners; Zebra Companies, Family Businesses & Start-Ups with John Kojiro Moriwaka
We welcomed back John Kojiro Moriwaka to explore his unique approach to building Japan's innovation ecosystem through the convergence of Zebra companies, family businesses, and startups. We discussed how Zebra companies prioritize sustainable profitability and societal impact over market disruption, representing a distinctive business philosophy gaining traction in Japan. Throughout our conversation, we examined John's multifaceted role as he simultaneously leads his family-owned Moriwaka Medical, manages Silicon Valley Ventures, and drives Startup GRIND Fukuoka. We explored strategies for transforming Japan's economy by cultivating global citizens and fostering partnerships between traditional family businesses and innovative startups. We also delved into lessons learned from founding Silicon Valley Ventures and the challenges of bringing startup culture to Fukuoka, while inspiring others to join this collaborative innovation movement.
Ep. 32: 「デジタル」はDXの手段でしかない with Erika Ishikawa
We explored the critical landscape of digital transformation in Japan with our exceptional guest, Erika Ishikawa. In this episode, we delved into why successful DX requires equal focus on both the digital and transformation components. Erika shared her unique perspective gained from founding her first high-tech company at age 16 and subsequently leading over 50 DX projects while representing major global consulting firms. We discussed how design thinking can help organizations experience DX benefits, examined COVID-19's impact on digital transformation initiatives, and explored strategies for preparing for the future of DX. Our conversation covered essential topics including current workplace transformation challenges, educational approaches for Gen-Z in the digital future, and practical implementation steps for both entrepreneurs and large enterprises seeking to embrace digital transformation.
Ep. 31: Cybersecurity: from the Corporate Office to your Home Office with Jonathan Hiroshi Rossi
In this episode, we explore cybersecurity and digital safety with Jonathan Hiroshi Rossi, co-founder of Saya University. We dive deep into building secure digital experiences, starting with his mission to educate Japan's 126 million citizens. Jonathan shares valuable insights about security by design, the critical human element in cybersecurity, and how proper education can reduce human error while increasing productivity. We discuss the importance of creating relevant, story-driven cybersecurity education and explore how government policy can support these efforts. Throughout our conversation, we examine how human-centered design and educational approaches can build a safer digital world for everyone, with particular focus on protecting children from online threats like cyberbullying.
Ep. 30: The story behind the Business Karaoke Podcast name with Brittany Arthur
In this episode, we explore the fascinating story behind our 'Business Karaoke' name and dive deep into the unexpected parallels between innovation and karaoke. We examine how karaoke boxes create psychological safety for Japanese teams in ways their traditional offices cannot, and what this teaches us about fostering innovation. We discuss essential principles including empathizing with stakeholders, showing rather than telling, embracing radical collaboration, and the importance of experimentation. We also explore how seeking quick wins builds momentum and why getting out of the building is crucial for true innovation. Through this unique lens, we uncover valuable insights about creating environments where teams can take risks and innovate freely.
Ep. 29: ファミリービジネスでイノベーションを起こすゼブラ企業経営者 with 森若 幸次郎
We had the pleasure of hosting John Kojiro Moriwaka, an innovation provider bridging overseas markets with Japan. In this hour-long conversation, we explored his core philosophy of 'Innovations for a healthier life' and tackled crucial questions about Japan's economy and society. We delved deeply into how family businesses can drive innovation, examining the intersection of startups and traditional enterprises. Throughout our discussion, we covered key topics including how innovation begins locally, opportunities between startups and Japanese companies, global startup ecosystems, and the concept of zebra companies. We also explored creating innovation culture, Japan's role in innovation, and practical advice for international collaboration. This engaging conversation provided valuable insights into balancing tradition with innovation in Japanese business contexts.
Ep. 28: パフォーマンス力の高いチームを構築する方法 with ロッシェル・カップ
In this episode, we explore the fascinating world of cross-cultural business communication with Rochelle Kopp, who specializes in helping Japanese companies succeed globally by improving multicultural workplace relationships and employee engagement. We dive deep into her latest work examining eight key habits that Japanese companies can adopt to emulate the speed and agility of Silicon Valley firms. Our conversation covers the stark differences between American and Japanese innovation models, exploring how cultural approaches to risk-taking and decision-making impact business outcomes. We discuss the critical role of psychological safety in team performance and examine why flexibility in both company structure and work arrangements has become essential for modern organizations. The episode also delves into servant leadership as an emerging leadership methodology, with practical insights on implementation strategies that can transform team dynamics and organizational culture.
Ep. 27: Creating Environments for High-Performance Teams with Rochelle Kopp
In this episode, we explore organizational transformation and cross-cultural business practices with Rochelle Kopp, an expert in multicultural workplace dynamics. We dive deep into her latest research on how Japanese companies can adopt Silicon Valley's speed and agility through eight specific habits. Our conversation covers the evolving role of younger generations in driving cultural change within organizations, the critical importance of psychological safety in high-performance teams, and practical strategies for implementing user-centric and agile methodologies in traditional corporate environments. We also discuss essential skills for newcomers to influence decision-making processes effectively and examine the intersection of human resource management with global operations success.
Ep. 26: Japanese principles behind meaningful presentations and storytelling with Garr Reynolds
We had the privilege of hosting Garr Reynolds, internationally acclaimed communications consultant and author of the award-winning Presentation Zen series. In this episode, we explored how presentation and storytelling principles have evolved since Garr first launched Presentation Zen in 2007. We discussed authentic storytelling in the Corona age, examining how storytelling has become a core business competency beyond just marketing departments. Garr shared insights on winning audience attention, building trust as a storyteller, and the importance of knowing your audience. We covered practical tips for better presentations, including how to help audiences feel smart and engaged. The conversation touched on accessibility improvements for people with disabilities, the concept of nemawashi for developing buy-in, and even addressed the use of humor in Japanese business contexts.
Ep. 25: The Intersection of E-commerce and Psychology with Rieko Uesaki
We had the privilege of speaking with Rieko Uesaki, who has masterfully leveraged empathy to build two complementary businesses. Through our conversation, we explored her journey launching Shopify in Japan in 2017 and the insights she gained working alongside local merchants. Rieko shared valuable perspectives on successful e-commerce strategies in Japan, emphasizing the importance of trust, localized copy, automation, and marketing. We delved into emerging trends like Amazon's luxury market expansion and discussed the fascinating connection between technology and therapy. The conversation took a deeper turn as we examined how empathy, when first applied to ourselves, becomes the foundation for meaningful contribution to business and community. Rieko's unique perspective on mental health during COVID, including common issues like self-doubt and isolation, provided powerful insights into personal and professional growth.
Ep. 24: The Tireless Task of Building Niche Markets with Tracey Northcott
We spoke with Tracey Northcott, an Australian serial entrepreneur who has built multiple successful businesses in Japan by identifying and serving highly niche markets. We explored her journey from supporting her brother's software business in the 90s, which focused on multilingual mobile solutions, to creating a seven-figure short-term rental empire that grew from 1 to 24 properties over five years. We discussed how she navigated the devastating impact of 2020 when the pandemic derailed her booming rental business just as Japan prepared for the Olympics. We learned about her resilient pivot to digital marketing consultancy and her strategies for building multicultural teams, maintaining motivation during tough times, and designing a lifestyle-focused business approach. Throughout our conversation, we discovered valuable insights about entrepreneurship, market adaptation, and creating success on your own terms while living abroad.
Ep. 23: Danish Service Design Applied in Japanese Preventive Healthcare with Esben Grøndal
We explore the fascinating intersection of Danish design methodology and Japanese healthcare markets with Esben Grøndal, co-founder of Public Intelligence's Japanese subsidiary. Throughout our conversation, we dive deep into the business opportunities within Japan's relatively untapped welfare and preventive healthcare sector. We examine how cultural assets like omotenashi and teinei can actually accelerate rather than complicate the design process. Our discussion covers the practical challenges of conducting user research in Japan's fragmented healthcare system, the misconceptions around Japan's relationship with technology, and the potential for design arbitrage. We also explore effective Denmark-Japan collaboration models and how to meaningfully involve citizens in service design processes, providing valuable insights for anyone interested in cross-cultural business development and human-centered design.
Ep. 22: Foreign Solopreneurs and Small-Medium Japanese Businesses with Anthony Griffin
We had the pleasure of hosting Anthony Griffin, renowned marketer and communications coach, who founded Saga Consulting to help Japanese companies reach global audiences. Throughout our conversation, we explored Anthony's entrepreneurial journey and his insights on building quality networks, especially during COVID times. We discussed the evolving mindset of 'Foreign Curious' Japanese small-medium businesses and the challenges of managing client expectations in Japan's white glove service culture. Anthony shared valuable perspectives on creating value-based content, illustrating commitment to the Japanese market, and leveraging technology for cross-border collaboration. We also delved into the importance of maintaining both business and personal health as an entrepreneur abroad, and how to effectively charge for 'plus alpha' services in Japan while identifying emerging opportunities for Japanese SMEs.
Ep. 21: Leveraging Design & Public Policy to Create Innovative Cities with Matthew Scott Waldman
We had an incredible conversation with Matthew Scott Waldman that left us with more questions than answers and a renewed motivation to help build Japan's innovation ecosystem. We explored the fascinating cyclic relationship between design and language - how our words shape design and design shapes our language in return. Our discussion ranged from techno-progressivism and storytelling through design to cultural barriers that impact innovation in Japan, including policies around LGBT rights, parental leave, and foreign talent attraction. We also touched on finding your voice in innovation and why storytelling is equally important to technical advancement. Somehow we even managed to discuss psychedelics along the way. This conversation exemplified what great innovation discussions should be - thought-provoking, wide-ranging, and inspiring us to take action in creating positive change.
Ep. 20: Career Lessons that Inspired the Humorous Manga, “The Salaryman” with Michael Howard
We explored the fascinating journey of Mike Howard, an American journalist-turned-businessman who became a Tokyo salaryman for nearly a decade. Through his humorous memoir and manga adaptation, we discussed the challenges of navigating traditional Japanese corporate culture as a foreigner, including the brutal reality of train-cramming commutes and late-night overtime. We delved into his transformation from blogger to published author, the complexities of working in Japan's rigid business ecosystem, and the art of negotiating in contract-fluid environments. A particularly compelling part of our conversation focused on reverse culture shock when Mike returned to America as an expat from Japan, revealing how 'home' can feel foreign after years abroad. We also covered his unexpected partnership with a manga artist and strategies for connecting with mentors who value your unique perspective in foreign work environments.
Ep. 19: 日本の職場で多様性に対する課題とビジネス上のメリット with Tomomi Hainu
We explored the critical topic of workplace diversity in Japan with Tomomi Hainu from Career Fly. Together, we examined how to engage C-level leadership in meaningful conversations about the business benefits of diversity, despite Japan's paradox of strong international brand presence but limited international talent diversity. We discussed practical strategies for both foreign professionals and Japanese companies to create collaborative ecosystems where everyone contributes their unique strengths. The conversation covered leadership modeling techniques for domestic employees working with foreign talent, actionable approaches for smooth cultural transitions, and concrete recommendations for moving diversity initiatives forward in Japanese corporate environments.
Ep. 18: E-Commerce, Digital Transformation & New Business Opportunities in a Post COVID Economy with Evan Burkosky
We explored the fascinating world of e-commerce evolution and digital transformation in Japan with Evan Burkosky, Japan country manager for Dynamic Yield. Through this anecdotal conversation, we discovered how Evan has channeled two decades of e-commerce expertise into improving customer experience by digitalizing Japan's renowned Omotenashi service concept. We began with candid insights into his entrepreneurial journey as one of Japan's first e-commerce evangelists, then delved into the non-obvious factors behind Japan Inc.'s slow technology adoption. Our discussion revealed both the challenges and tangible opportunities that await businesses willing to embrace risk in Japan's evolving digital landscape, offering valuable perspectives on the intersection of traditional Japanese business culture and modern digital transformation.
Ep. 17: Inspiring Creative Confidence in Japan & the Value of Diversity with Angel Guevara
In this episode, we explore how multilingual professionals can leverage their unique empathy and cultural understanding to drive innovation in Japan's business landscape. We discuss with Angel Guevara, founder of HYPERMILK, the intersection of creativity and marketing, examining how mastering different cultures broadens worldviews and creates deeper empathy. We delve into the role of spirituality in business resilience, the importance of understanding what you're truly selling beyond surface offerings, and navigating Japan's consensus-driven society while encouraging creative risk-taking. We also examine the challenges of inspiring action in a culture that values long-term thinking, the true value of diversity in fostering innovation, and how building community becomes essential when creating meaningful movements that transform marketing into art.
Ep. 16: Your USP in Japan & Empathy-Driven Product Design with Jon Clemons
We explored the intersection of product development and career growth in Japan with Jon Clemons, a seasoned product manager at Indeed's Tokyo incubator. Jon shared invaluable insights from his decade-plus experience at major tech companies, debunking common myths about business cards and language skills while emphasizing empathy-driven design. We discussed how his firsthand struggles with Japan's job market led to creating meaningful solutions for Japanese job seekers. The conversation covered practical strategies for leveraging unique global professional value, implementing design sprints effectively, and distinguishing between politeness and genuine user experience. Jon also provided actionable advice for career transitions in Japan and shared growth hacking lessons for aspiring marketers and product developers.
Ep. 15: Social Media Marketing & Growth Hacking in Japan with Donny Kimball
We dive deep into the unique world of Japanese digital marketing with Donny Kimball, a Tokyo-based marketing maverick who bridges the gap between corporate and influencer perspectives. Throughout our conversation, we explore how consumer identity has evolved in Japan's post-global landscape and examine the industry's shift from traditional PR to integrated communications. Donny shares valuable insights on using micro AB testing to secure stakeholder buy-in and discusses the critical importance of user-testing when crafting stories for Japanese audiences. We delve into growth hacking strategies specific to Japan's influencer marketing and e-commerce sectors, while exploring the balance between innovation speed and strategic patience. The discussion concludes with Donny's perspective on Japan's imminent generational leadership changes and the exciting opportunities this presents for future marketing endeavors.
Ep. 14: Thrive in Your Japanese Workplace & Life — Insights from Exec Coach, Katheryn Gronauer
We explored the complex world of expat life in Japan with executive coach Katheryn Gronauer from Thrive Tokyo. We discussed the environmental and emotional challenges that high-level professionals face when working in Japanese business culture, from navigating the post-honeymoon period of expat life to implementing change as a foreign executive. We learned practical strategies for overcoming common workplace obstacles including communication barriers, meeting dynamics, performance metrics discussions, and relationship building. One key insight we gained was the importance of redesigning conversations around performance by using concrete examples rather than abstract statements. We also examined how Japan can serve as a stepping stone for global career development and discovered actionable approaches for managing unsaid expectations with Japanese teams, even during challenging times like COVID-19.
Ep. 13: テレワークの世界でオンライン会議の価値を再考する with ガオ流（高柳健）
We explored the transformative power of graphic facilitation with Ken Takayanagi, examining how visualization guides teams toward their goals. Our conversation delved into leveraging COVID-19's remote work shift to revolutionize online collaboration and break traditional barriers to employee autonomy and creativity. We discussed the challenges of building work-from-home environments in Japan, where clients often lack familiarity with collaboration tools and personal space is limited. Takayanagi-san shared strategies for building trust in virtual settings, reading participant reactions in camera-off meetings, and redesigning large group dynamics. We examined how graphic facilitation differs from PowerPoint presentations in driving participation and focus. The discussion emphasized designing meetings by goals rather than time constraints and the critical role of senior leadership in modeling new organizational values and behaviors.
Ep. 12: 3.11. Earthquake to COVID-19, the changing landscape of business expansion to Japan with Daiki Nakajima
We explore bilateral investment and international expansion with Daiki Nakajima, who leads JETRO's Invest Japan division and US-Japan relationships. Throughout our conversation, we examine how the landscape of US-Japan business has evolved over the past decade, including government adaptations to COVID-19 and technology policy changes responding to market needs. We discuss practical insights for navigating business gaps between the two countries, featuring a success story of HubSpot's expansion into Japan. Daiki shares valuable lessons about supply chain diversification, the benefits of looking beyond Tokyo for business opportunities, and the importance of patience when expanding internationally. We also cover how Japanese companies can effectively tell their stories when expanding to the US, emphasizing research-driven approaches to bilateral business success.
Ep. 11: クラウドテクノロジーとドロップボックスの成長 with 上原翔太郎
We are joined by Shotaro Uehara, Head of Japan Marketing at Dropbox, who shares his journey as a marketing pioneer in the Japanese market. We explore his unique perspective as someone who grew up in the US but chose to work for a foreign company in Japan, discussing the perceived risks of joining what was then considered a startup. We delve into strategies for leveraging cloud tools to enhance collaboration between Japanese subsidiaries and foreign headquarters, examining how consumer profiles have evolved from Dropbox's 2017 launch through our post-COVID-19 world. We discuss building customer confidence in cloud technology adoption, supporting local governments like Kumamoto Prefecture in their digital transformation, and the broader societal benefits of cloud technologies. Throughout our conversation, we emphasize taking a gradual 'crawl, walk, run' approach to implementing cloud technologies and digital transformation in Japan.
Ep. 10: Startupboot Camp Osaka, Foreign Startups & Japanese Investors with Joshua Flannery
In this episode, we explore the Japanese innovation ecosystem with Joshua Flannery, CEO of Rainmaking Innovation Japan. We dive deep into Startupbootcamp Scale Osaka, an equity-free innovation program designed to help high-growth Smart City companies expand globally and access funding opportunities in Japan's massive economy. Throughout our conversation, we uncover Josh's valuable insights on building global networks in Japan, navigating the unique challenges of Japanese investors who often struggle with uncertainty, and understanding Japan's distinctive approach to incumbent innovation. We also examine how accelerator programs like Startupbootcamp are tackling Japan's innovation 'chicken and egg' problem, creating meaningful connections between startups and established corporations. The discussion reveals the broader positive impact these success stories are having on Japan's business community and looks ahead to future opportunities post-COVID.
Ep. 09: Corporate Success to Legal Entrepreneur in Japan with Catherine O'Connell.
We explored Catherine O'Connell's groundbreaking journey as the first foreign female to establish her own law practice in Tokyo. Through our conversation, we discovered how she transitioned from successful in-house legal roles at major Japanese corporations like Panasonic, Olympus, and Mitsubishi Motors to founding her innovative boutique law firm in 2018. We discussed the challenges of gaining trust as a foreign lawyer in Japan, the importance of understanding Japanese business culture beyond language skills, and how to drive business perspectives effectively as an in-house counsel. Catherine shared insights on recognizing market gaps, delivering innovative legal services, and her concept of legal health checks for businesses. We also examined how regulatory barriers impact business development and the importance of community involvement in redesigning workplace practices in Japan.
Ep 08: PWC Partner, Jason Hayes, on Doing Business with Japan & Talent of the Future.
We explored the critical importance of culture in modern business relationships between Japan and the global market with Jason Hayes, leader of PwC's Asia Pacific Japan Practice. Through his extensive research including 'Japan Rebooted' and 'Unlocking Japan's Potential' reports, we examined Japan's strategic long-term investment approach and 'Goodwill Capital' in Southeast Asia. We discussed the challenges of attracting talent in Japan's evolving business landscape and the complexities of implementing merit-based performance management systems. Our conversation covered successful strategies for creating bilateral relationships, different approaches to foreign investment, and the growing role of accelerators in Japan's business ecosystem. We concluded by addressing the need to develop enhanced business literacy levels in both Australia and Japan to strengthen these vital international partnerships.
Ep 07: Transforming Australian Wine in Japan & Chairing the ANZCCJ with Sally Townsend
We explore the critical importance of building robust ecosystems of collaboration and innovation in our post-pandemic world with Sally Townsend, who leads South Australia's trade and investment office to Japan and Korea. Through our conversation, we examine how partnerships between government and private sector, as well as between nations, have become more essential than ever. We discuss Sally's journey navigating Japan's business culture, from encountering the infamous 'No Wall' to building meaningful relationships on her own terms. We delve into the challenges of innovation in conservative markets, particularly in the wine industry, and explore different stages of acceptance for foreign professionals in Japan. Our discussion covers practical strategies for leveraging business networks like the ANZCCJ and concludes with insights on leading trade and investment initiatives in the post-COVID era.
Ep 06: デザイン思考に対する課題とビジネス上のメリット with Junji Matsuguma
In this groundbreaking episode, we made history by conducting our first conversation entirely in Japanese, staying true to our mission of modernizing business conversations with Japan from both cultural perspectives. We welcomed Junji Matsuguma, a cross-products systems architect at IBM, to explore the intersection of technology, innovation, and traditional Japanese business culture. Together, we navigated topics ranging from remote work adaptations during COVID-19 to the transformative power of Design Thinking in Japanese enterprises. Our dialogue covered practical insights on video conferencing, IT industry evolution, and how traditional Japanese companies are embracing modern methodologies. We delved deep into Junji's personal experiences evangelizing Design Thinking among Japanese clients and discussed the future landscape of business post-pandemic, offering listeners authentic perspectives from both sides of the Pacific.
Ep 05: Lessons From 3 Japanese-Western Business Turnarounds with Akio Fujii
We had an enlightening conversation with Akio Fujii, an independent management consultant specializing in bi-lateral strategic corporate transformations. We explored the nuanced differences between Japanese and American business cultures, examining five key elements that differentiate these approaches. Akio shared fascinating insights on business cycles in Japan versus the West, the unique problem-solving mentalities in each culture, and the responsibility versus problem dichotomy that often creates challenges for global professionals. We delved into three compelling case studies: resolving Universal Studios Japan's traffic issues, the merger of gaming giants Bandai and Namco, and the successful turnaround of Namco's US subsidiary. Our discussion also touched on COVID-19's impact on business contexts and Akio's hopes for Japan's future, providing valuable guidance for anyone leading strategic transformations with complex stakeholder networks.
Ep 04: A Journey of Karate, Zen and Business with Anthony-James Owen.
We explore the remarkable journey of Anthony-James Owen, founder of Guerrilla Marketing Group, who shares how his lifelong dedication to karate and zen philosophy shaped his approach to business and leadership. We discover how Anthony's early training in Germany led him to Japan in the 1980s, where he studied traditional martial arts and lived in a zen monastery. We examine the profound life lessons he gained from these experiences and how they translated into building a successful global marketing firm. Through our conversation, we uncover the practical applications of zen principles in modern business management and sales, while exploring how ancient Japanese wisdom can guide today's professionals in their careers and personal development.
Ep 03: Marketing, Storytelling & Tom Cruise in Japan with Dex van Hunen
We explored the fascinating world of luxury marketing in Japan with Dex van Hunen, marketing lead for IWC Japan. Throughout our conversation, we delved into the unique characteristics of Japanese customers and what makes effective marketing stories resonate in this distinctive market. We discussed how global brands must adapt their strategies when entering Japan, the importance of traditional marketing approaches that remain relevant, and the challenges of navigating Japan's more deliberate business pace. Dex shared valuable insights on building trusted partnerships from scratch, recovering from brand scandals, and the evolving landscape of luxury marketing in the digital age. His perspective as a multilingual global marketer with deep empathy for Japanese culture provided us with actionable strategies for brands looking to succeed in one of the world's most sophisticated luxury markets.
Ep 02: Building a meaningful career and barriers to innovation in Japan with Peter Rogers
We explored the unique challenges and opportunities of building a career in Japan as a foreign professional with Peter Rogers, a bilingual leader in additive manufacturing at Autodesk. We discussed how to identify and market real value in the Japanese business environment, moving beyond functional skills to position yourself as indispensable. Peter shared insights on transitioning from student to professional in Japan, building business cases for international expansion, and navigating the cultural gaps between foreign and Japanese staff. We examined surprising benefits of working at Japanese companies and addressed trust-building challenges. A particularly fascinating discussion emerged around how traditional practices like Kaizen can sometimes hinder innovation, along with other barriers to innovation in Japan and the connection between international experience and innovative thinking.
Ep. 01: Presenting in your non-native language and culture with the ANZCCJ
We explored the art of presenting with confidence in non-native languages and cultures with innovation expert Brittany Arthur. Throughout our conversation, we discovered that effective cross-cultural communication goes far beyond language proficiency. We learned how understanding your audience's specific needs forms the foundation of impactful presentations, regardless of linguistic barriers. Brittany shared her extensive experience working across multiple continents and languages, offering practical insights on how to ignite creativity in international workplace settings. We discussed strategies for connecting authentically with diverse audiences and building confidence when presenting outside your cultural comfort zone. Her expertise in design thinking provided a unique lens for approaching cross-cultural communication challenges, emphasizing the importance of empathy and audience-centered thinking in global business contexts.
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